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Legal Documents

Last Updated: 28 MAY 2025

This page contains the current legal terms, policies, and agreements that govern your use of Exenai’s platform and services. These documents apply to all customers, users, and platform participants.

Master Services Agreement (MSA)

Governs our services, liability, billing, and platform terms

View MSA

Privacy & Data Policy

Explains how we collect, use, store, and protect personal data

View Privacy Policy

Acceptable Use Policy (AUP)

Outlines permitted behaviour and usage for all users

View AUP

User Notice

Statement shown to users accessing Exenai-hosted systems

See User Notice

Subprocessor List

Identifies third-party services used to process personal data

Schedule A of Privacy

Support Policy (Schedule 1)

Defines our support levels and service availability (part of the MSA)

Section 1 of MSA

Cookie Policy

Details our use of cookies, trackers, and consent tools

View Cookie Policy

Order Form

Each customer’s commercial terms including products, pricing, and contract start date —are set out in their signed Order Form, which incorporates the Master Services Agreement and all linked policies by reference. Issued via Hubspot.

If you have any questions about these terms, contact us at legal@exenai.com

Recent Updates
Last major legal framework update: 28 MAY 2025
Please refer to the following Legal Update Notice for a summary of recent changes.

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